General Terms and Conditions

  1. General
1.1 These general terms and conditions apply to all offers, orders, and agreements of Teenage Bestie BV, regardless of the customer’s location within Europe.
1.2 By placing an order, you agree to these general terms and conditions.
1.3 Teenage Bestie BV reserves the right to change these terms and conditions at any time.
1.4 Teenage Bestie BV is a registered trademark. Unauthorized use of the brand name, logos, or other intellectual property may result in legal action.

  1. Products and Orders
2.1 Our products are natural personal care products intended for personal use.
2.2 Orders can only be placed through our website.
2.3 Teenage Bestie BV reserves the right to refuse or cancel orders if misuse or fraud is suspected. 2.4 All products are sold in compliance with applicable European laws and regulations.

  1. Prices and Payment
3.1 All prices on the website are in euros and include VAT unless otherwise stated.
3.2 Payment must be made in full at the time of placing an order using the available payment methods.
3.3 Discount codes and promotions are only valid within the specified period and cannot be applied retroactively.
3.4 For orders within the EU, Teenage Bestie BV may use the One Stop Shop (OSS) system for VAT payments.

  1. Delivery
4.1 We aim to ship orders as quickly as possible but are not responsible for delays by the delivery service.
4.2 Delivery takes place at the address provided by the customer. Teenage Bestie BV is not responsible for incorrect address details.
4.3 Any shipping costs will be displayed at checkout.
4.4 For deliveries outside the Netherlands, import duties and local taxes may apply. The customer is responsible for these costs.

  1. Returns and Cancellations
5.1 For hygiene and health reasons, our products cannot be returned after opening.
5.2 Consumers within the EU have the right to return an unopened product within 14 days of receipt. The customer bears the cost of return shipping.
5.3 Once an order has been placed and processed, it can no longer be canceled or modified. 5.4 There is no money-back guarantee unless a product is defective or incorrectly delivered. In such cases, the customer must contact our customer service within 7 days of receipt.

  1. Liability
6.1 Teenage Bestie BV is not liable for any damage resulting from improper use of the products.
6.2 Allergic reactions and skin irritations are the customer’s own responsibility. We advise always checking the ingredient list carefully and performing a patch test.
6.3 Teenage Bestie BV is not liable for indirect damages such as consequential damages or lost income.

  1. Privacy and Data Protection
7.1 We respect our customers’ privacy and process personal data in accordance with applicable European legislation (GDPR).
7.2 Personal data is only used for order processing and is not sold to third parties.

  1. Complaints and Disputes
8.1 Complaints must be submitted in writing or by email. We aim to respond within 5 business days.
8.2 These general terms and conditions are governed by Dutch law unless mandatory law dictates otherwise.
8.3 Disputes that cannot be resolved mutually may be submitted to the European ODR platform for online dispute resolution (https://ec.europa.eu/consumers/odr).

  1. Intellectual Property
9.1 All content on the Teenage Bestie BV website, including texts, images, logos, and product descriptions, is the property of Teenage Bestie BV and may not be copied or used without permission.

  1. Force Majeure
10.1 Teenage Bestie BV is not liable for delays or disruptions in service due to force majeure, such as natural disasters, pandemics, strikes, failures at suppliers or transport companies, and other situations beyond our control.

  1. Website Use
11.1 Customers may not use the website for illegal activities, such as spreading false information, hacking, or violating others’ privacy.
11.2 Teenage Bestie BV reserves the right to block or delete accounts in cases of misuse.

  1. Warranty and Quality
12.1 While we maintain high-quality standards, there may be slight variations in scent, color, or texture of natural products. This is normal and not a reason for complaints.
12.2 Any complaints regarding product quality must be reported within 7 days of receipt.

  1. Business Customers (B2B)
13.1 If you purchase our products as a business, separate terms apply to bulk orders and reselling. Please contact us for more details.

  1. Limitation of Liability
14.1 Teenage Bestie BV is not liable for any damage resulting from improper use of the products, including but not limited to allergic reactions, incorrect application, or combination with other products.
14.2 We do not guarantee that the products are suitable for every skin type and advise customers to perform a patch test before use.

  1. Termination of Agreement
15.1 Teenage Bestie BV reserves the right to terminate or refuse an agreement with a customer in cases of misuse, fraud, or other unauthorized use of our services.

  1. Applicable Law and Competent Court
16.1 All agreements and disputes are governed by Dutch law.
16.2 In case of a dispute that cannot be resolved mutually, the court in the Netherlands has jurisdiction.
16.3 The United Nations Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.

  1. Offers and Quotations
17.1 All offers and quotations are non-binding unless explicitly stated otherwise.
17.2 Teenage Bestie BV reserves the right to modify or withdraw offers at any time.

  1. Additional or Deviating Provisions
18.1 Additional or deviating provisions are only valid if they are agreed upon in writing and do not disadvantage the customer.

  1. Complaints Procedure
19.1 Teenage Bestie BV has a formal complaints procedure to ensure efficient handling of customer concerns.
19.2 Complaints must be submitted within 14 days of the issue occurring, providing all relevant details to facilitate resolution.

  1. Right of Withdrawal
20.1 Customers within the EU have the right of withdrawal within 14 days, provided the product remains unopened and unused.
20.2 Teenage Bestie BV excludes opened or used products from the right of withdrawal for hygiene and health reasons.

General Terms and Conditions

  1. General

1.1 These general terms and conditions apply to all offers, orders, and agreements of Teenage Bestie BV, regardless of the customer’s location within Europe. 1.2 By placing an order, you agree to these general terms and conditions. 1.3 Teenage Bestie BV reserves the right to change these terms and conditions at any time. 1.4 Teenage Bestie BV is a registered trademark. Unauthorized use of the brand name, logos, or other intellectual property may result in legal action.

  1. Products and Orders

2.1 Our products are natural personal care products intended for personal use. 2.2 Orders can only be placed through our website. 2.3 Teenage Bestie BV reserves the right to refuse or cancel orders if misuse or fraud is suspected. 2.4 All products are sold in compliance with applicable European laws and regulations.

  1. Prices and Payment

3.1 All prices on the website are in euros and include VAT unless otherwise stated. 3.2 Payment must be made in full at the time of placing an order using the available payment methods. 3.3 Discount codes and promotions are only valid within the specified period and cannot be applied retroactively. 3.4 For orders within the EU, Teenage Bestie BV may use the One Stop Shop (OSS) system for VAT payments.

  1. Delivery

4.1 We aim to ship orders as quickly as possible but are not responsible for delays by the delivery service. 4.2 Delivery takes place at the address provided by the customer. Teenage Bestie BV is not responsible for incorrect address details. 4.3 Any shipping costs will be displayed at checkout. 4.4 For deliveries outside the Netherlands, import duties and local taxes may apply. The customer is responsible for these costs.

  1. Returns and Cancellations

5.1 For hygiene and health reasons, our products cannot be returned after opening. 5.2 Consumers within the EU have the right to return an unopened product within 14 days of receipt. The customer bears the cost of return shipping. 5.3 Once an order has been placed and processed, it can no longer be canceled or modified. 5.4 There is no money-back guarantee unless a product is defective or incorrectly delivered. In such cases, the customer must contact our customer service within 7 days of receipt.

  1. Liability

6.1 Teenage Bestie BV is not liable for any damage resulting from improper use of the products. 6.2 Allergic reactions and skin irritations are the customer’s own responsibility. We advise always checking the ingredient list carefully and performing a patch test. 6.3 Teenage Bestie BV is not liable for indirect damages such as consequential damages or lost income.

  1. Privacy and Data Protection

7.1 We respect our customers’ privacy and process personal data in accordance with applicable European legislation (GDPR). 7.2 Personal data is only used for order processing and is not sold to third parties.

  1. Complaints and Disputes

8.1 Complaints must be submitted in writing or by email. We aim to respond within 5 business days. 8.2 These general terms and conditions are governed by Dutch law unless mandatory law dictates otherwise. 8.3 Disputes that cannot be resolved mutually may be submitted to the European ODR platform for online dispute resolution (https://ec.europa.eu/consumers/odr).

  1. Intellectual Property

9.1 All content on the Teenage Bestie BV website, including texts, images, logos, and product descriptions, is the property of Teenage Bestie BV and may not be copied or used without permission.

  1. Force Majeure

10.1 Teenage Bestie BV is not liable for delays or disruptions in service due to force majeure, such as natural disasters, pandemics, strikes, failures at suppliers or transport companies, and other situations beyond our control.

  1. Website Use

11.1 Customers may not use the website for illegal activities, such as spreading false information, hacking, or violating others’ privacy. 11.2 Teenage Bestie BV reserves the right to block or delete accounts in cases of misuse.

  1. Warranty and Quality

12.1 While we maintain high-quality standards, there may be slight variations in scent, color, or texture of natural products. This is normal and not a reason for complaints. 12.2 Any complaints regarding product quality must be reported within 7 days of receipt.

  1. Business Customers (B2B)

13.1 If you purchase our products as a business, separate terms apply to bulk orders and reselling. Please contact us for more details.

  1. Limitation of Liability

14.1 Teenage Bestie BV is not liable for any damage resulting from improper use of the products, including but not limited to allergic reactions, incorrect application, or combination with other products. 14.2 We do not guarantee that the products are suitable for every skin type and advise customers to perform a patch test before use.

  1. Termination of Agreement

15.1 Teenage Bestie BV reserves the right to terminate or refuse an agreement with a customer in cases of misuse, fraud, or other unauthorized use of our services.

  1. Applicable Law and Competent Court

16.1 All agreements and disputes are governed by Dutch law. 16.2 In case of a dispute that cannot be resolved mutually, the court in the Netherlands has jurisdiction. 16.3 The United Nations Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.

  1. Offers and Quotations

17.1 All offers and quotations are non-binding unless explicitly stated otherwise. 17.2 Teenage Bestie BV reserves the right to modify or withdraw offers at any time.

  1. Additional or Deviating Provisions

18.1 Additional or deviating provisions are only valid if they are agreed upon in writing and do not disadvantage the customer.

  1. Complaints Procedure

19.1 Teenage Bestie BV has a formal complaints procedure to ensure efficient handling of customer concerns. 19.2 Complaints must be submitted within 14 days of the issue occurring, providing all relevant details to facilitate resolution.

  1. Right of Withdrawal

20.1 Customers within the EU have the right of withdrawal within 14 days, provided the product remains unopened and unused. 20.2 Teenage Bestie BV excludes opened or used products from the right of withdrawal for hygiene and health reasons.

  1. General

1.1 These general terms and conditions apply to all offers, orders, and agreements of Teenage Bestie BV, regardless of the customer’s location within Europe. 1.2 By placing an order, you agree to these general terms and conditions. 1.3 Teenage Bestie BV reserves the right to change these terms and conditions at any time. 1.4 Teenage Bestie BV is a registered trademark. Unauthorized use of the brand name, logos, or other intellectual property may result in legal action.

  1. Products and Orders

2.1 Our products are natural personal care products intended for personal use. 2.2 Orders can only be placed through our website. 2.3 Teenage Bestie BV reserves the right to refuse or cancel orders if misuse or fraud is suspected. 2.4 All products are sold in compliance with applicable European laws and regulations.

  1. Prices and Payment

3.1 All prices on the website are in euros and include VAT unless otherwise stated. 3.2 Payment must be made in full at the time of placing an order using the available payment methods. 3.3 Discount codes and promotions are only valid within the specified period and cannot be applied retroactively. 3.4 For orders within the EU, Teenage Bestie BV may use the One Stop Shop (OSS) system for VAT payments.

  1. Delivery

4.1 We aim to ship orders as quickly as possible but are not responsible for delays by the delivery service. 4.2 Delivery takes place at the address provided by the customer. Teenage Bestie BV is not responsible for incorrect address details. 4.3 Any shipping costs will be displayed at checkout. 4.4 For deliveries outside the Netherlands, import duties and local taxes may apply. The customer is responsible for these costs.

  1. Returns and Cancellations

5.1 For hygiene and health reasons, our products cannot be returned after opening. 5.2 Consumers within the EU have the right to return an unopened product within 14 days of receipt. The customer bears the cost of return shipping. 5.3 Once an order has been placed and processed, it can no longer be canceled or modified. 5.4 There is no money-back guarantee unless a product is defective or incorrectly delivered. In such cases, the customer must contact our customer service within 7 days of receipt.

  1. Liability

6.1 Teenage Bestie BV is not liable for any damage resulting from improper use of the products. 6.2 Allergic reactions and skin irritations are the customer’s own responsibility. We advise always checking the ingredient list carefully and performing a patch test. 6.3 Teenage Bestie BV is not liable for indirect damages such as consequential damages or lost income.

  1. Privacy and Data Protection

7.1 We respect our customers’ privacy and process personal data in accordance with applicable European legislation (GDPR). 7.2 Personal data is only used for order processing and is not sold to third parties.

  1. Complaints and Disputes

8.1 Complaints must be submitted in writing or by email. We aim to respond within 5 business days. 8.2 These general terms and conditions are governed by Dutch law unless mandatory law dictates otherwise. 8.3 Disputes that cannot be resolved mutually may be submitted to the European ODR platform for online dispute resolution (https://ec.europa.eu/consumers/odr).

  1. Intellectual Property

9.1 All content on the Teenage Bestie BV website, including texts, images, logos, and product descriptions, is the property of Teenage Bestie BV and may not be copied or used without permission.

  1. Force Majeure

10.1 Teenage Bestie BV is not liable for delays or disruptions in service due to force majeure, such as natural disasters, pandemics, strikes, failures at suppliers or transport companies, and other situations beyond our control.

  1. Website Use

11.1 Customers may not use the website for illegal activities, such as spreading false information, hacking, or violating others’ privacy. 11.2 Teenage Bestie BV reserves the right to block or delete accounts in cases of misuse.

  1. Warranty and Quality

12.1 While we maintain high-quality standards, there may be slight variations in scent, color, or texture of natural products. This is normal and not a reason for complaints. 12.2 Any complaints regarding product quality must be reported within 7 days of receipt.

  1. Business Customers (B2B)

13.1 If you purchase our products as a business, separate terms apply to bulk orders and reselling. Please contact us for more details.

  1. Limitation of Liability

14.1 Teenage Bestie BV is not liable for any damage resulting from improper use of the products, including but not limited to allergic reactions, incorrect application, or combination with other products. 14.2 We do not guarantee that the products are suitable for every skin type and advise customers to perform a patch test before use.

  1. Termination of Agreement

15.1 Teenage Bestie BV reserves the right to terminate or refuse an agreement with a customer in cases of misuse, fraud, or other unauthorized use of our services.

  1. Applicable Law and Competent Court

16.1 All agreements and disputes are governed by Dutch law. 16.2 In case of a dispute that cannot be resolved mutually, the court in the Netherlands has jurisdiction. 16.3 The United Nations Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.

  1. Offers and Quotations

17.1 All offers and quotations are non-binding unless explicitly stated otherwise. 17.2 Teenage Bestie BV reserves the right to modify or withdraw offers at any time.

  1. Additional or Deviating Provisions

18.1 Additional or deviating provisions are only valid if they are agreed upon in writing and do not disadvantage the customer.

  1. Complaints Procedure

19.1 Teenage Bestie BV has a formal complaints procedure to ensure efficient handling of customer concerns. 19.2 Complaints must be submitted within 14 days of the issue occurring, providing all relevant details to facilitate resolution.

  1. Right of Withdrawal

20.1 Customers within the EU have the right of withdrawal within 14 days, provided the product remains unopened and unused. 20.2 Teenage Bestie BV excludes opened or used products from the right of withdrawal for hygiene and health reasons.

General Terms and Conditions

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